4 Star Accommodations
in the heart of Charlottetown

Booking Policy

At the time of booking, you have to provide us with a valid credit card (Visa or MasterCard) A charge is not made to the credit card. Rather, the card number is held against cancellation or smoking that violates the hotel’s policies. After you book our Suite, Mermaid Suites reserves the right to pre-authorization your credit card for the amount of $1 under Brits Fish & Chips restaurant.

WHAT’S THE PRE-AUTHORIZATION?
The pre-authorization is a system of verification and warranty adopted by hotels around the world to check the accuracy of the credit cards provided by guests at the time of booking. Do not be surprised if two / three weeks before the date of arrival at our hotel, the availability of purchase of your credit card will be reduced by an amount equal to the first night you have booked. It ‘a temporary freeze, freezing the sum blocked. This operation does not generate any type of movement to the bank account of the customer because it is not recognized, then, NOT ‘A CHARGE. The license was issued by the bank reference, or by the operator of the circuit of credit cards. The pre-authorization thus allows us hoteliers to “reserve” a sum of money, before the payment transaction is actually recorded. In this way, the hotel is guaranteed in any case, the availability of the credit card of the customer. The number of credit card is only to guarantee the booking, or if you do not turn to check in at the agreed date or not canceled the stay as written in the rules of cancellation, the hotel is authorized to charge your card credit the corresponding cost. Please see cancellation rules. The duration of the validity of the cancellation policy varies depending on the operator and the circuit of credit used; the amount, if not used as payment, should return available on your card after 21 days.

Check-In Policy

Guests must be at least 19 years of age, provide valid identification to check in at Mermaid Suites. Mermaid Suites located at end of University Ave (Great George St) next to a restaurant called Brits Fish & Chips. For check-in please go to Brits Fish & Chips, let our servers know that you are a Mermaid Suites guest so they can help you to check-in to your suite. Please reply to the confirmation email that we send you and let us know what time you will arrive, especially if you are arriving late at night.

Mermaid Suites’s guaranteed check-in time is from 3 PM to 8 PM (AST). Should you need to confirm an earlier or late arrival, please contact the hotel by email in advance. Requests for early check-in will be handled based on hotel availability at the time of check-out. If you plan to arrive earlier than the Mermaid Suites check-in time and want to guarantee that you would be able to check into your room upon arrival, we would advise you to reserve the night prior to the date of arrival. Mermaid Suites can accommodate guest luggage complimentary in a secure location until the guest room is ready.

Check-Out Policy

Check-out time is at 11 AM (AST). Please leave the guest directory and the cards in the room. Should you need to confirm a late check-out, please contact the hotel by email in advance. Exceeding check-out times without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees and/or an extra night’s charges being applied to your bill. Late check-out will be based on hotel availability (an additional fee is payable for guaranteed late check-out).

Early Departure Policy

All departures prior to date agreed at the time of check-in will be subject to one night’s room and tax as an early departure charge.

Cancellation Policy

We are a small business, we want to remember that the cancellation rules were established only to be fair to all of our customers so as not to create unequal treatment if one of you could not stay in the hotel and we were not warned in time. It also serves to maintain a low cost of our services.

If your reservation is canceled or modified prior to 72 hours before date of arrival, no fee will be charged. Within 72 hours of your date of arrival, or in case of a no-show (for any reason), the total price of the reservation will be charged on your credit card.

Reservations made after 3 days before arrival, cannot be canceled without incurring the penalty that will be charged to the credit card to guarantee your reservation.

Occupancy Policy

Our fees are based on double occupancy. For each additional person, a charge of $20 per person per night, plus taxes, will apply. We highly recommend a maximum of 4 adults in suite 202, 201 and maximum of 2 adults in suite 300. Children over 12 years of age will be considered an adult.

Smoking Policy

As per the “Charlottetown City Smoke-Free Air Act”, smoking is not permitted in public places and places of employment. All guest rooms and public spaces are 100% non-smoking at Mermaid Suites. A $250 cleaning fee will be charged to any guest who violates the smoking policy.

General Policy

Mermaid Suites has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner; destroys or threatens to destroy hotel property; damages the room by decorating the room; causes excessive noise to the disturbance of other guests; or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. Mermaid Suites may limit the number of persons who may occupy a particular guest room in the suites and will only allow registered guests to use its facilities.

A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the suites, the booker shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

Parking Policy

Public metered parking is available nearby ($2 every 2 hours from 9 am – 5 pm Monday through Friday). Please note that Mermaid Suites cannot be held liable if your vehicle is damaged, stolen or towed for any reason. There is also a parkade less than a 4-minute walk away, located at 130 Fitzroy Street.

Pet Policy

Mermaid Suites does not allow pets due to concerns that some guests have allergic reactions towards pet dander and due to the threat of ticks and fleas.

Lost and Found Policy

Mermaid Suites is not responsible for lost, damaged, or stolen personal items. Should any guests lose personal belongings while staying at Mermaid Suites, if recovered, the item will be recorded as ‘found’ Mermaid Suites keeps detailed records of all ‘found’ items and will make a reasonable effort to contact the guest if an item is left in the suites after the guest has checked-out which will be placed in our Lost & Found safety box. Any items in the Lost & Found, which are not claimed twenty-four (24) hours, will be donated to a local charity or discarded.

Fire Safety Policy

The building is equipped with sprinklers and a remote call system. your suite is also equipped with a smoke detector and emergency lighting. If you smell smoke or see a sign of fire, please call 911 immediately.

Housekeeping Service

We provide housekeeping service three times a week (every two days) – please arrange the dates at check-in. In the event you forget to arrange the room service dates, please give us a notice a day prior to your desired cleaning so we can provide you cleaning service the next day. If no arrangements or requests for cleaning are made, we will assume you do not wish to have housekeeping come into your suite.

Package Handling Policy

We highly recommend scheduling your delivery date accordingly (preferably during your stay). It may be helpful to make note of individual package contents to ensure that itemized records of all materials are available in the event of damage or non-receipt. All materials should be addressed as follows:

Mermaid Suites/ Brits Fish & Chips
141 Great George Street (41 University Avenue), Charlottetown, PE, C1A 4K6
Hold for (Primary Guest Name)
Arrival and Departure Date of Reservation & Reservation Number

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